I received the Epi Roller 3 weeks ago. It was easy to use and very effective in removing the facial hairs on the upper lip and chin area. I had to work harder to remove the hairs on the lower chin area. Mainly because they were not as visible and it is tougher (for me at least) to thighten the skin in this area. So far I am very pleased, the hair was pulled from the roots and has not returned.I chose Bellabe after reading some rather concerning reviews on other forms of hair removal. I was skeptical of Epi Roller because it seemed too good to be true, yet figured I had nothing to lose considering the price.